We offer free Fedex ground shipping on all orders within the USA. For urgent deliveries or for international orders, shipping rates are as follows;
All the orders are insured for their values when shipped.
How do you ship?
We use Fedex for most of the shipping services. We only ship with “Signature on Delivery” service. Please make sure that either you or a reliable person is present to receive the shipment. In most cases, FedEx will attempt to deliver your package three times before returning to the shipper. When the driver is unable to leave your package, they will leave a door tag on your door, informing you of the delivery attempt. If signing the door tag is not possible because the shipper has requested an in-person, direct signature, you may request your package be held for pickup at your nearby FedEx Office location.
What should I do if a box/parcel arrives damaged?
Before signing for accepting the parcel, please make sure that the parcel is intact without any rips or dents. If you suspect any evidence of damage to the package when you receive your parcel such as, dents or rips, please TAKE SOME PICTURES from all angles IN FRONT OF THE DELIVERY DRIVER WITH HIM IN THE PICTURE before opening it, as evidence. These can be helpful to prove any loss or damage caused to the product due to the negligence of the shipping company.
RETURNS and EXCHANGES
What is your refund policy?
We offer 30 days full money back guarantee if you are not satisfied with your order, no questions asked, provided the item is in its original condition. Please allow us 7 days for verification and processing after we receive the item back, to deposit the refund.
How do I make a return?
Please call us at 702-567-1700 or send a return request by clicking here . You will be emailed a return label. Please use only that return label for shipping your order back to us.
Who pays for the return shipping?
You will be charged for the return shipping which will include the shipping insurance as well. Insurance bought will cover the value of your order. The refund shipping amount will be subtracted from your refund.
What is your exchange policy?
We will happily exchange your order with a different item you like of equivalent value or more within 30 days of the purchase.
Is there any warranty on your jewelry?
We guarantee that all diamonds in our jewelry are genuine, natural, mined diamonds (unless stated otherwise).
All the GIA certified diamonds come with their own Certificate of authenticity.
We also guarantee that the gold carries its complete karat weight as labeled.Therefore it will not tarnish unless exposed to harsh conditions such as excessive body sweat, perfumes or any other chemicals.
CONFLICT FREE DIAMONDS
What are conflict-free diamonds?
We, at Iceberg Diamonds make sure that the Kimberley Process certification Scheme (KPCS) has been properly followed to make sure that every diamond used in our jewelry is a conflict-free diamond.
Conflict-free diamond is a term used to describe a diamond which is not a diamond mined in a war zone and sold to finance an insurgency, an invading army's war efforts, or a warlord's activity.
On January 18, 2001, President Bill Clinton issued an executive Order which prohibited the importation of rough diamonds from Sierra Leone into the United States in accordance with the UN resolutions. On May 22, 2001, President George W. Bush issued Executive Order which banned rough diamond importation from Liberia into the United States. Liberia had been recognized by the United Nations as acting as a pipeline for conflict diamonds from Sierra Leone.
United States enacted the Clean Diamond Trade Act (CDTA) on April 25, 2003 implemented on July 29, 2003 by Executive Order. The CDTA installed the legislation to implement the KPCS in law in the United States. The implementation of this legislation was key to the success of the KPCS, as the United States is the largest consumer of diamonds. The CDTA states: 'As the consumer of a majority of the world’s supply of diamonds, the United States has an obligation to help sever the link between diamonds and conflict and press for implementation of an effective solution.
The United States Department of State also maintains an office for a Special Adviser for Conflict Diamonds.
What is Kimberley process?
In 2001, diamond industry figures convened and formed a new organization, theWorld Diamond Council. This new body set out to draft a new international process, whereby all rough diamond could be certified as coming from a non-conflict source, according to the suggestions of World Diamond Congress.
The KPCS was given approval by the UN in 2002,and after two years of negotiation between governments, diamond producers, and Non-Government organizations, the Kimberley Process Certification Scheme was created.
The Kimberley Process attempted to curtail the flow of conflict diamonds, help stabilize fragile countries and support their development. As the Kimberley Process has made life harder for criminals, it has brought large volumes of diamonds onto the legal market that would not otherwise have made it there. This has increased the revenues of poor governments, and helped them to address their countries’ development challenges.
Do we gift wrap?
All of our orders are already packaged in a beautiful box and packaging, ready to be presented to your loved one.
Is your jewelry Rhodium-plated?
All of our white gold jewelry isRhodium plated for additional long lasting shine.